Privacy Policy
Last updated: 5 October 2026
1. What Well Togethr Is
Well Togethr is a care-focused app that helps people gently look after someone they care about. It connects two types of users: members (the person being supported) and supporters (the people who care about them). This policy explains what data we collect, why, and how we handle it.
2. Data We Collect
Account Information
- Email address (for login and account identification)
- First name (displayed to your supporters or the people you support)
- Password (stored as a one-way hash; we cannot see your password)
- Profile picture (optional; stored securely)
- Region/locale preference (to show relevant content)
- Timezone (detected automatically to time notifications correctly)
Daily Check-Ins
If you are a member, you can check in each day. We store:
- How you are feeling (a 1–5 scale)
- What would help most today (your selected intent)
- The date and time of check-in
End-of-Day Reflection
- How your day was (good, okay, or tough)
- One good thing from today (optional text, up to 150 characters)
- Whether you chose to share that reflection with your supporters
Routines and Events
- Routine items you add (e.g. "Take a quiet moment") and whether you completed them
- Events you schedule (title, date, time, optional notes)
- Event notes are private unless you explicitly choose to share them
Medications
- Medication names, dosage, frequency, time of day, and instructions
- Whether each medication was taken on a given day
- Refill dates (optional)
You choose how much each supporter sees. A supporter you have set to “Sees everything” can see your medicines and their details, and can add, change, remove or tick them off for you. A supporter set to “Just the basics” sees none of this.
When a supporter changes something for you — your medicines, one of your plans, or who is in your circle — we keep a note of what was changed and who did it, and show it to you in Updates. If you have chosen a trusted second contact, they are told that a medicine was added, changed or removed, and by whom, but not which medicine.
Photos
- Photos you upload (resized before storage)
- Captions you add (up to 100 characters)
- The context you choose: private, shared with supporters, or as part of a help request
Private photos are visible only to you. Shared and help photos are visible to your connected supporters.
Vault Documents
- Documents you upload (encrypted at rest)
- Document title, category, and optional notes
- Who you choose to share each document with
Vault documents are private by default. You choose individually who can access each document.
Messages
- Short notes between you and your supporters (up to 300 characters)
- Message threads expire automatically after 72 hours
- Each thread is limited to 5 messages
Help Requests
- Help request messages (up to 200 characters) and optional photos
- These are visible to your connected supporters
- Help requests are automatically resolved when you next check in
Shopping List
- Items you add to My List (name and quantity)
- This is visible only to you
Feedback
- Optional ratings and comments you submit about app features
3. What Supporters See
When you connect with a supporter, they can see:
- Your name and profile picture
- Your daily check-in feeling (1–5 scale)
- Whether you asked for help
- Your end-of-day rating (good/okay/tough)
- How many routines you completed (count only, not specific items)
- How many medications you took vs. total (count only, not names)
- Event titles and times (notes only if you mark them as shared)
- Photos you share or submit as help requests
- Vault documents you explicitly share with them
Supporters cannot see: your medication names or details, your routine item names, your private photos, your shopping list, your vault documents (unless shared), or your intent selection.
4. How We Use Your Data
We use your data to:
- Provide the core service: connecting members with supporters
- Send daily summary notifications to your supporters (at 8pm in your timezone)
- Detect patterns that may indicate you need additional support (e.g. missed check-ins)
- Show you personalised routine suggestions based on your check-in
- Display relevant content (recipes, books, podcasts, plant care) based on your region
- Understand which parts of Well Togethr are helpful — we count pages visited and features used (for example, that a check-in happened). These counts never include what you wrote or chose, and they’re kept under a scrambled code rather than your name or email.
- Fix problems — when something goes wrong, a short technical log of recent activity (which screen, which action — never the content) helps us find the fault. It’s deleted automatically after 3 days.
We do not use your data for advertising, profiling, or selling to third parties.
5. Third-Party Services
We use the following third-party services to provide functionality:
- Amazon Web Services (AWS) — database hosting (RDS), file storage (S3), and application hosting (Amplify). Data is stored in the US East (N. Virginia) region.
- Google Places API — used only when you search for nearby services (e.g. pharmacies, parks). Your location is sent to Google only when you initiate a search. We do not store your location.
- Spoonacular — recipe search and nutritional data. No personal data is sent to this service.
- Podcast Index — podcast search. No personal data is sent.
- OpenLibrary and Internet Archive — book and magazine content. No personal data is sent.
- Perenual — plant care information. No personal data is sent.
- Web Push (VAPID) — browser push notifications. Your push subscription token is stored so we can send notifications.
- Sentry — error monitoring. When something in the app breaks, technical details of the error are sent so we can fix it; for signed-in users this includes your account’s internal id, never your name or email.
We do not use any third-party analytics, advertising, or tracking services — no pixels, no tracking scripts, no SDKs that follow you around the web. The only usage counting we do is our own, described in section 4, and it never leaves our servers.
7. Location Data
We do not track your location. If you use the "Find nearby" feature (e.g. to find a pharmacy or park), your browser will ask for permission. If you grant it, your coordinates are sent to Google Places to find results near you. We do not store your location.
8. Data Retention
- Account data — retained until you delete your account
- Check-ins, routines, events, medications — retained as long as your account exists
- Notes of changes a supporter made for you — shown in Updates for 14 days, deleted after 90 days
- Shared photos — automatically deleted after 7 days
- Help request photos — auto-resolved after 24 hours if unclaimed, deleted after 7 days
- Private photos — retained until you delete them or your account
- Message threads — expire automatically after 72 hours
- Vault documents — retained until you delete them or your account
9. Your Rights
You can:
- Export your data — download a copy of your check-ins, events, routines, medications, and My List from Account > Advanced
- Delete your account — permanently remove all your data from our systems. This requires your password to confirm. Deletion happens straight away and cannot be undone.
- Control sharing — choose what your supporters see. You can disconnect from a supporter at any time.
- Withdraw consent — you can stop using the app at any time. You can pause check-ins without deleting your account.
When you delete your account, all associated data is permanently removed: check-ins, events, routines, medications, photos, vault documents, messages, connections, and supporter notes.
10. Security
- We keep your information secure: your password is scrambled so even we can’t read it, everything you send is encrypted in transit, and vault documents are encrypted in storage
- Photos are stripped of EXIF/location metadata before storage
- We also guard against automated attacks and follow standard web-security practices
11. Children
Well Togethr is not intended for use by anyone under 18 years of age. We do not knowingly collect data from children.
12. Changes to This Policy
If we make significant changes to this policy, we will update the date at the top of this page. Continued use of the app after changes constitutes acceptance.
13. Contact
If you have questions about your data or this policy, email us at privacy@welltogethr.com.